We offer an extended returns period during the festive season, so that you can purchase for even the fussiest recipients. Purchases in December have until the 8th January to return items. Please note that this excludes Christmas decorations and Santa Sacks, for which normal returns conditions apply.
Returning your goods
Had a change of heart? We want you to love (LOVE) every item you purchase, so understand that from time to time you may want to return an item. You can return your goods within 14 days as long as they are in the original saleable condition, including in the original packaging*.
Simply email firstname.lastname@example.org and we will send you a returns code and details of where to send your package.
Once your items are received back at our warehouse we will refund your purchase. Please allow 1-2 weeks for your refund to be processed in busy periods. Unfortunately we are not able to refund the original shipping or return postage costs.
Please note that Mustard lockers and baskets must be unopened and unassembled, and mirrors must not have been unwrapped. For hygiene reasons we cannot accept returns on underwear bottoms.
Oh no! In the unlikely event event that an item arrives faulty or damaged please send an email within three days to email@example.com describing the issue and attach some pictures so that we can resolve as quickly as possible.